Shipping policy

 

Postal Providers
We use Royal Mail and UPS to deliver our customers orders worldwide. 

Packaging
We endeavour to package your parcel so that it arrives in perfect condition. We also try and recycle as much packaging as we can so we reduce our carbon footprint and keep our packaging costs as low as possible so we can pass the savings on to our customers. If the contents are a funny shape then the packaging may not look pretty but we try and make them as secure as possible.

Collections
Royal Mail collects from our warehouse on Monday-Thursday at 4.00pm and Friday at 11.30pm. If we receive an order before 3pm Monday-Thursday and 10.30am on Friday we will ship the same day. Otherwise it will be posted the next working day.  We do operate a limited packing service on Saturday mornings, but we do have to meet the 12pm collection deadline by Royal Mail at the local post office. During busy periods, we may not be able to process all orders on the Saturday morning. 

UPS requires us to book a collection a day in advance. We may be able to ship the same day if a collection has already been booked for another parcel, otherwise it will be sent the next working day. 

Due to our location we are unable to ship orders on Saturdays afternoons or all day Sunday, although we may process your order on these days ready for collection on Monday. There are also seven public holidays where collections are not made. Details of these dates can be found on our opening times page

Free Delivery
Our standard free delivery applies to United Kingdom orders over £35 in value. The delivery service used is at the discretion of Sub Zero. If you require a different service, then you will have to add it to your order during the checkout process and pay the price difference.

Shipping Prices
Shipping costs are additional to the displayed product price unless part of a promotion or special offer. These prices will vary depending on the delivery service you select, the country of delivery and the weight of your order. Our system automatically calculates the price based on the order's final shipping weight. You can check the cost of shipping an order by adding it to your shopping basket or by consulting the shipping tables below. 

For some destination countries, or parcels just on the edge of our shipping bands, we may need to split the order to get the best delivery option. We will notify you if this is necessary.

We endeavour to provide you with the best shipping service. If you have a query then please call us on +44 (0)116 2402634 or email us at sales@subzero.co.uk

Non-Listed Postal Service/Specials
If there is a Royal Mail or UPS service you would like us to send your parcel by and it is not listed in our options then please get in contact with us and we will try and accommodate it. Our contact details are sales@subzero.co.uk or telephone +44 (0)116 2402634.

Dispatch Details
When an order is dispatched you will receive  an email confirmation with the details. This will include any tracking information related to the delivery service you chose. 

Delivery Times
We use Royal Mail and UPS for delivering our orders as they offer a very reliable service, but sometimes parcels do get misplaced or disrupted in transit. The delivery time for your order starts when you receive an email confirmation from ourselves that your order has been shipped. If your parcel is taking longer to arrive than the specified delivery time then please get back in contact with us and we will try and locate it for you.

Not At Home To Accept Delivery
If you are not at home and the parcel is too large to fit through your letterbox or the order requires a signature, then the postman/delivery driver will post a non-delivery note and you will be able to collect it from the local mail centre later on in the day.

Order Delays
We operate a real-time inventory management system that automatically updates our visible stock to prevent over selling. This allows us to quickly pack and ship orders. During the packing process we examine each item for conformity. If a product is damaged we will quarantine it and exchange it for another item from stock to prevent delays. In a situation whereby the faulty item is the last we have in stock, we will contact the buyer immediately for instructions on how to proceed.  

 

United Kingdom

We offer a range of UK delivery options that can be chosen during checkout:

Royal Mail 48 Tracked
This is our standard postal service and the main one we use for free UK deliveries. It aims to deliver within 2-3 working days but this is not a guaranteed service. If you would like to receive your order quicker then consider the options below.

Royal Mail 24 Tracked
A faster service that aims to deliver the next working day, but again this is not guaranteed. 

Royal Mail Special Delivery Guaranteed by 1pm
Is as the name implies a guaranteed service to reach the delivery address the next working day by 1pm. This is limited to parcels under 2kg in weight and is postcode dependent. If you live in the highlands or islands then this service can take longer, so please check with Royal Mail or ourselves before choosing this service. This service can be tracked. A signature will be required.

If this delivery option is applied to an order placed on a Friday then it will not be delivered until the following Monday. At the moment we are unable to offer a Saturday Special Delivery Guaranteed service.

UPS Standard
A next day guaranteed service to mainland Britain (excluding weekends), with 2-3 working days for Northern Ireland, Scottish Highlands and islands (excluding weekends). It is the most cost effective delivery service for single parcels weighing between 2-20kg. This service can be tracked online. A signature will be required on delivery.

 

Single parcel weight and prices for UK deliveries by Royal Mail and UPS:

Weight up to and including: 24 48 Guaranteed before 1pm UPS
0.5kg £4.99 £3.99 £9.99 £9.99
1.0kg £4.99 £4.99 £11.99 £9.99
1.5kg £5.99 £4.99 £13.99 £9.99
2.0kg £6.49 £4.99 £13.99 £9.99
20kg N/A N/A N/A £13.99

 

European and Worldwide Delivery

Import Duty & Taxes
If your order is for delivery outside of the UK then it may be subject to import duties and taxes when it reaches your destination country. You will be responsible for payment. We have no control over these charges and cannot predict their amount. For further information please contact your local customs office before placing your order. All non-EU addresses will have a completed CN22 Customs Declaration form attached to the parcel.

Royal Mail International Tracked
This service aims to deliver within 3-5 working days to Europe, and 5-7 working days to the rest of the world. It is fully tracked to the delivery point. Royal Mail operates this service in conjunction with delivery partners in the destination country. If a tracked service is unavailable in the destination country then we will use the next best delivery option from Royal Mail.

UPS Standard
This is a 3-5 working days guaranteed service to Europe. This service can be tracked online. A signature will be required on delivery. 

If your parcel weighs more than 2kg or you would like a UPS delivery outside of Europe then we will have to quote you individually as it will depend on the parcels dimensions, weight, and delivery address. 

Single parcel weight and prices for European, USA and Rest of World deliveries by Royal Mail International Tracked and UPS Europe:

Weight up to and including: Europe USA Rest of World UPS Europe
0.25kg £9.99 £9.99 £9.99 £39.99
0.50kg £12.99 £14.99 £14.99 £39.99
0.75kg £14.99 £16.99 £16.99 £39.99
1.00kg £17.99 £19.99 £19.99 £39.99
1.50kg £19.99 £22.99 £22.99 £39.99
2.00kg £21.99 £24.99 £24.99 £39.99

 

Europe includes:

Åland Islands, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bouvet Island, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Réunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Turkey, Ukraine, Vatican City

HM Forces Mail - BFPO

We have a lot of experience sending parcels to BFPO addresses, so you can rest assured your loved ones will receive their orders safely and securely. When placing an order, please place the BFPO number in the county/state section. 

Customs
We will complete all customs requirements for your order. Depending on the size and value of the order this will either involve the completion of form CN22 or CN23. Invoices to accompany CN23 will be included.

Please note: There are delays in customs clearance in a lot of countries due to the increase in parcel numbers. If the tracking shows a parcel has left the UK but not received by the inwards countries mail service, then it is probably stuck in customs. 

VAT
If your order is to be shipped within the EU and it is not eligible for VAT then we will need a copy of your VAT exemption form signed by your commanding officer. On receipt we will refund your VAT back to your account. 

If your BFPO address is outside of the EU then we will refund the VAT element of your order back to your account. We may require a copy of your VAT exemption certificate in certain circumstances.

Currently the BFPO addresses that are subject to VAT are 6,8,15,49, 105-150, 801-825. All BFPO ship addresses are also subject to VAT.

 

Last updated 04/10/2023