April 5th, 2017
Shipping Process Upgrade
Here at Sub Zero Store we are always looking at ways to improve our service to our customers. As with all good etailers it is an ongoing process and evolves over time. For the past few months we have been concentrating on integrating Royal Mails new 2D barcode system in to our dispatch operation. Not only does it give us tracking and delivery information, it also checks delivery addresses to make sure they are correct. This has now been completed and has been rolled out from the start of this month.
If any of you have ordered from us in April then you would have noticed a change to the parcel label. The image to the left show the new design with the delivery address blurred for data protection reasons.
All parcels now have a unique 2D barcode generated during the label generation process, allowing them to be scanned through Royal Mails sorting and delivery systems. This will allows us to track individual parcels sent by the UK 48 and 24 services, and locate them should the delivery be delayed. It will also provide us with confirmation when they have been delivered.
At the moment, only parcels can be tracked online at Royal Mail. Orders that qualify as large letters will not have any tracking information updated to Royal Mails website, but we can still trace them. We just need to send the barcode number to our Royal Mail account manager who can trace them on a different system.
Non UK Orders
Any orders with delivery addresses outside of the UK will now be sent by Royal Mails Tracked and Signed service. This aims to deliver worldwide in 3-5 working days. As with the UK 24 and 48 hours service, these parcels also have a unique 2D barcode for tracking.
For further information, please visit our Delivery Information page
Tags: dispatch, royal mail, shipping
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December 17th, 2016
With todays hectic lifestyles, many people just want a quick and simple way to pay for items purchased online. Providing a guest checkout simplifies the ordering process and removes the requirement for personnel details to be held. It also reassures first time customers that their privacy is respected.
Here at Sub Zero Store we are constantly updating our website to improve our customers buying experience. Over the past few days we have been making background changes to our site and part of that process has been the implementation of a guest checkout. You now have the option when checking out of registering an account with us or just paying as a guest. Both have their advantages as is discussed below.
Benefits Of A Guest Checkout
If you are only going to buy from Sub Zero Store once and don’t want to receive any marketing material, then the guest checkout provides a quick and efficient way to pay for goods. Just one page needs completing with your delivery details, and if you use an auto-fill app, then this can be done in a matter of seconds.
The downside of using the guest checkout is that you loose all the benefits of registering an account with Sub Zero Store. This includes order history and parcel tracking information.
Benefits Of Registering An Account
Registering for an account with Sub Zero Store may take longer than using the guest checkout but it does have its benefits. Not only does it let you logon to your own account page to view past orders and shipping information, it also allows us to send you information on special offers and discount codes – we are not one of these companies who bombard our customers with marketing material as we dislike this ourselves. On average, we probably send out a newsletter email once a month, that’s it. If you would like to leave a product review, whether negative or positive, then this is only possible if you are registered with us.
It is simple to register an account with Sub Zero Store. Just go to the top of any page and click on the grey ‘Register‘ text
Tags: quick checkout, shopping basket, sub zero store
Posted in Site Updates | Comments Off on Guest Checkout Upgrade Now Live