Shipping Process Upgrade
Here at Sub Zero Store we are always looking at ways to improve our service to our customers. As with all good etailers it is an ongoing process and evolves over time. For the past few months we have been concentrating on integrating Royal Mails new 2D barcode system in to our dispatch operation. Not only does it give us tracking and delivery information, it also checks delivery addresses to make sure they are correct. This has now been completed and has been rolled out from the start of this month.
If any of you have ordered from us in April then you would have noticed a change to the parcel label. The image to the left show the new design with the delivery address blurred for data protection reasons.
All parcels now have a unique 2D barcode generated during the label generation process, allowing them to be scanned through Royal Mails sorting and delivery systems. This will allows us to track individual parcels sent by the UK 48 and 24 services, and locate them should the delivery be delayed. It will also provide us with confirmation when they have been delivered.
At the moment, only parcels can be tracked online at Royal Mail. Orders that qualify as large letters will not have any tracking information updated to Royal Mails website, but we can still trace them. We just need to send the barcode number to our Royal Mail account manager who can trace them on a different system.
Non UK Orders
Any orders with delivery addresses outside of the UK will now be sent by Royal Mails Tracked and Signed service. This aims to deliver worldwide in 3-5 working days. As with the UK 24 and 48 hours service, these parcels also have a unique 2D barcode for tracking.
For further information, please visit our Delivery Information page